Privacy Policy

TVT ROAD (“we”, “us”, or “our”) is fully committed to protecting the privacy of our international clients visiting our website (https://tvt-road.com) and booking our China inbound travel services. This Privacy Policy outlines how we collect, use, and safeguard your personal data in accordance with international data protection standards and local regulations.

1. Information We Collect for Travel Bookings

  • Contact Information: Name, email address, phone number, and WhatsApp account.
  • Identity & Travel Information: In accordance with Mainland China’s regulations, to secure real-name bookings for domestic scenic attractions (e.g., The Forbidden City, Terracotta Warriors), high-speed train tickets, or hotels, we must collect your passport name, passport number, nationality, and date of birth.
  • Payment Information: Your credit card details are securely processed directly via encrypted channels (PCI-DSS compliant) by our third-party payment gateway (e.g., Airwallex). Our website does not store your full card number or CVV code.

2. How We Use and Share Your Information

  • Service Fulfillment: We use your data solely to fulfill, customize, and manage your travel itineraries and private charter services.
  • Customer Support: To send booking confirmations, emergency weather/traffic alerts, or to provide customer support via WhatsApp or email.
  • Mandatory Local Sharing: In compliance with Mainland China’s legal requirements, your necessary identification details must be submitted to official real-name ticketing systems or local hotels included in your itinerary. We strictly prohibit selling or renting your personal data to any third parties for marketing purposes.

3. Data Security & Retention

  • Encryption: We employ industry-standard encryption technologies (SSL/TLS) to protect all data transmissions between your browser and our website.
  • Data Disposal: Upon completion of your tour, highly sensitive identity data like passport numbers will be destroyed or anonymized after the expiration of the 2-year statutory retention period required by the Tourism Law of the People’s Republic of China.

4. Website Technology & Cookies

  • Comments: When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection. An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
  • Media: If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
  • Cookies: If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
  • Logins: If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser. When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
  • Embedded Content: Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

5. Your Rights & Data Destination

  • Data Rights: If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
  • Data Destination: Visitor comments may be checked through an automated spam detection service. If you request a password reset, your IP address will be included in the reset email.